As ITIL (Information Technology Infrastructure Library) has achieved global adoption and recognition, this standardization has enabled managed service providers to collaborate with clients and other organizations, as they share a common understanding of best practices and terminology.

Additionally, the ITIL framework promotes efficiency, reliability, and continuous improvement in the delivery of IT services, serving as a guiding force for organizations to navigate the complexities of modern IT environments.

Having a framework to help guide an IT organization is truly beneficial, but implementing and maintaining these best practices is quite an endeavor, let alone integrating and automating these practices into the operational toolset and mindset of the IT team utilizing them.

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